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Refund policy

Last updated: October 17, 2026

Thank you for shopping with Direct2U Cabinets. Kitchen cabinets are a big purchase, so we want our policy to be clear before you order. Please read it carefully.

All sales are final

All sales are final. This applies to every order, including cabinets, panels, fillers, moldings, accessories and door samples.

We do not accept returns, exchanges or refunds for change of mind, for ordering the wrong size, style, finish or quantity, or because an item is no longer needed.

The only exceptions are freight damage, missing items, manufacturer defects and an item we shipped in error, as described below. In those cases we make it right with a replacement, not a refund.

No cancellations

Orders cannot be cancelled once they are placed. Please review your cart carefully before you complete checkout.

Please verify your order before you buy

You are responsible for confirming all measurements, cabinet sizes, quantities, door style and finish before you place your order. Before ordering, we strongly recommend that you:

  • Use our Measurement Guide and grid drawing paper.
  • Review the Fabuwood Specbook and Fliers for exact cabinet dimensions.
  • Order door samples to see the color and finish in person. Colors on a screen can look different from the real product.
  • Have your layout checked by your designer, contractor or installer.

If you have any question about sizing or compatibility, email us at info@Direct2UCabinets.com before you order. We are happy to help.

Freight damage and missing items

Cabinet orders ship by freight truck. You must inspect your delivery before you sign for it. Our Shipping Policy explains the full delivery process. In short:

  1. Count every box against the packing list.
  2. Check every box for visible damage. If a box shows damage on the outside, open it and inspect the product inside. The driver is not allowed to open boxes.
  3. Write any missing or damaged items on the driver's delivery receipt (POD) or bill of lading (BOL) before you sign. Be specific, for example "2 boxes damaged, 1 box missing".
  4. Email us at info@Direct2UCabinets.com within 24 hours of delivery.

Important: If missing or damaged items are not noted on the POD or BOL at delivery, or are not reported to us within 24 hours of delivery, you lose the right to claim those items. Please review carefully before signing.

Smaller items may arrive by UPS or FedEx without a signature. Inspect those packages as soon as they arrive and report any damage or missing items within 24 hours of delivery.

How damage and defect claims work

Our cabinets are made by Fabuwood, and damage and manufacturer defect claims are reviewed and processed through Fabuwood.

To file a claim, email info@Direct2UCabinets.com with:

  • Your order number.
  • The item number and description of each affected item.
  • Multiple clear photos of the damage or defect, including close-ups, the full item, the box and its label.
  • A written description of the problem.
  • For freight damage or missing items, a photo or copy of the signed POD or BOL showing the notation.

We submit your claim to Fabuwood. If Fabuwood approves the claim, a replacement is shipped to you. If only part of an item is damaged, for example a door or a face frame, Fabuwood may replace just that part instead of the whole cabinet.

Items that have been installed, cut, drilled or otherwise modified are not eligible for damage claims. Please do not install an item until you have inspected it.

Wrong item shipped

If we ship an item that does not match your order confirmation, email us at info@Direct2UCabinets.com within 24 hours of delivery with your order number and photos of the item and its label. Please do not install it. Once we confirm the error, we will make it right by sending you the correct item.

This does not apply if the item you received matches what was ordered, even if it does not fit your space.

Refused deliveries

Refusing a delivery does not cancel your order. Orders are final, and no refund is issued for a refused delivery. If an item is damaged, accept the delivery, note the damage on the POD or BOL, and follow the claim steps above.

Your legal rights

Nothing in this policy limits any rights you may have under the laws that apply to you.

Questions

Email us at info@Direct2UCabinets.com. Please include your order number so we can help you faster.